How we handle personal data

We use your inquiry details to respond, provide requested information, and, where relevant, to prepare a proposal or statement of work. Our lawful basis for processing contact and inquiry data is usually our legitimate interests (to run and grow our business) and, where you request a service, steps taken at your request prior to entering into a contract.

If we send you service-related communications, we do so because you asked for them or because they are necessary to respond to your inquiry. We do not send marketing emails as a default. If we introduce optional analytics on the site, we rely on your consent for that optional processing.

We use essential cookies and similar technologies that are necessary to operate the site securely and reliably. The cookie preference widget stores your choice in your browser storage so we can remember your decision.

Optional analytics cookies are not required for site operation. If you accept optional analytics cookies, we may process aggregated usage information to improve content and user experience. If you reject optional analytics cookies, the site will still function normally.

We do not sell personal data. We may share limited data with service providers that help us operate our business, such as email hosting or website infrastructure. These providers process data under contractual obligations to protect it and use it only for the services they provide.

Where a service provider processes data outside the UK, we take steps to ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, depending on the provider and location.

We retain inquiry data for as long as needed to respond and maintain business records. If an inquiry results in a contract, relevant records may be retained for longer to manage the relationship and meet legal or accounting obligations.

We use reasonable technical and organisational measures to protect information, including access controls and secure communications. No method of transmission over the internet is completely secure, but we aim to reduce risk through sensible security practices.

Under UK GDPR, you may have rights including: access to your personal data, correction, erasure, restriction, objection to processing, and data portability in certain circumstances. You can exercise these rights by contacting [email protected].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO). We encourage you to contact us first so we can try to resolve your concerns.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will be updated when changes are made.